Refund Policy

💰 30-Day Refund Policy

At Hallowex, your satisfaction is our top priority. If you’re not completely happy with your purchase, you may request a refund or exchange within 30 days of the delivery date.

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✅ Eligibility for Refunds

To be eligible for a return:

• Item must be unused, unwashed, and in its original condition and packaging.

• You must provide proof of purchase (order number or receipt).

• The return request must be submitted within 30 days of receiving the product.

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🚫 Non-Returnable Items

For hygiene and safety reasons, the following items are non-refundable:

• Adult toys

• Lingerie & undergarments

• Opened health supplements

• Gift cards

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🔄 Exchanges

We only replace items if they are defective or damaged. Please contact us with photo proof at hallowexinfo@gmail.com to arrange a replacement.

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🚚 Return Shipping

Buyers are responsible for paying return shipping costs unless the item arrived damaged or incorrect. We recommend using a trackable shipping method.

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⏳ Refund Process

Once your return is received and inspected, you’ll receive an email confirmation. Approved refunds will be processed to your original payment method within 5–10 business days.

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📧 Need Help?

Email us anytime at hallowexinfo@gmail.com — we’re here to make things right.